Refund Policy

1. Overview

At GO Consulting, we are committed to delivering high-value operational strategy and leadership services. Due to the time-sensitive and consultative nature of our work, our refund policy is outlined below.

2. One-Time Coaching Sessions

Full payment is required at the time of booking.
Sessions may be rescheduled with at least 24 hours’ notice.
Cancellations made less than 24 hours before a session are non-refundable.
No refunds are issued for no-shows or for unused sessions in a 3-session bundle after 90 days from purchase.

3. Project-Based Services

Examples: Operational Rhythm Check, 90-Day Strategic Execution Plan

Full payment is required to secure your project start date.
If cancellation occurs prior to the start of work, a partial refund may be provided, minus any preparatory hours already invested.
Once work has begun, payments are non-refundable.
If a client becomes unresponsive for 10 or more business days, the project may be paused or canceled without refund.

4. Retainer-Based Engagements

Monthly retainers require 30 days’ written notice to cancel, pause, or adjust scope.
Because time is allocated in advance, there are no refunds for unused hours in a given month.
Adjustments to scope or availability affect future months only and must be confirmed in writing.

5. Exceptions & Discretion

Refunds outside the above policies are considered on a case-by-case basis. GO Consulting reserves the right to make discretionary decisions based on client history, project status, and overall engagement.

6. Requesting a Refund

To request a refund or raise a service concern, please email: info@goconsultin.com
Include your name, business name, service purchased, and a brief explanation.

7. Policy Updates

This policy may be updated periodically. The most current version will always be posted on our website.